Adeox Service Level Agreement
This page summarizes the service levels that apply to Adeox hosting services. The binding terms are set out in our Terms of Service and Refund Policy; if anything on this page differs from those documents, they govern.
Network & Power Uptime
Our Network & Power Uptime SLA is 99.9%. This commitment is part of our Terms of Service (section 1, Summary).
If you experience a service interruption, please open a support ticket in the Client Area, e-mail support@adeox.com or call (302) 800-1810.
Billing Cycles
Fees are payable in advance. Depending on the plan, we bill monthly, quarterly, semi-annually or annually, and some plans can also be paid for 2 or 3 years at a time. The billing cycles available for each plan are shown when you order.
Cancellations must be made at least 10 days before the next renewal date, using the cancellation form in the Client Area.
Refunds
You can cancel your hosting plan within the first 15 days for a full refund. Domains and most add-on products are not covered. See our Refund Policy for the full terms.
